Certificate IV in Business (Operations)
BSB40120 | CRICOS COURSE CODE 105129K
Certificate IV
This qualification prepares individuals for business services roles with supervisory responsibilities. Graduates apply specialist and administrative skills to solve problems, analyse information, and provide leadership and guidance to others.
📌 Core Knowledge & Skills
Core Knowledge
Business operations and administrative principles
Understanding workplace communication and teamwork
Knowledge of workplace policies, procedures and compliance
Fundamentals of project coordination and operational planning
Financial literacy for basic business functions
Use of digital technologies to support business processes
Insight into customer service and stakeholder engagement
Core Skills
Coordinate business operations and daily administrative tasks
Communicate effectively with colleagues and stakeholders
Apply workplace policies, procedures and compliance requirements
Use digital tools to support business workflows
Assist with project tasks and operational planning
Provide customer service and resolve routine issues
Support operational improvements and team performance
Career Opportunities
Personal Assistant
Office Administrator
Sales Assistant
Analyst
To view outcomes about employment prospects for this qualification see
To whom is this course recommended?
International students who are interested in developing their knowledge and skills in business management.
Study Pathway
There are no pre-requisite requirements for this course but pathways for candidates considering this qualification may include:
- BSB40120 – Certificate IV in Business or other relevant qualification/s
- with extensive vocational experience in a business context
Pathways from the qualification:
Graduates will have knowledge and skills for application in a business environment. The course is suitable for students with prior knowledge looking to upskill, and others with limited experience in the field, looking to obtain employment in an industry setting. Graduates can consolidate and build pathways to further education and employment opportunities including:
- BSB50120 Diploma of Business
- BSB60120 Advanced Diploma of Business
Entry Requirement
At Abbey College, students must have/or be:
- Confidence in modifying, saving and uploading documents across the Microsoft Office suite, such as Excel spreadsheets and word documents.
- Access to a computer and the internet.
- 18 years old or above to apply for this course.
- Satisfactory completed Year 12 of secondary education or its equivalent
and/or - For overseas students, whose first language is not English an overall IELTS score of 6.0 or equivalent OR
- Pass an Abbey College Australia entry test designed to assess the level of English proficiency.
Here is a score comparison chart featuring popular English Proficiency Tests as well as Abbey’s English Placement Test:
Qualification units
- BSBCRT411 Apply critical thinking to work practices
- BSBTEC404 Use digital technologies to collaborate in a work environment
- BSBTWK401 Build and maintain business relationships
- BSBWHS411 Implement and monitor WHS policies, procedures and programs
- BSBWRT411 Write complex documents
- BSBXCM401 Apply communication strategies in the workplace
- BSBHRM415 Coordinate recruitment and onboarding
- BSBPEF401 Manage personal health and wellbeing
- BSBSTR402 Implement continuous improvement
- BSBPEF403 Lead personal development
- BSBOPS404 Implement customer service strategies
- BSBOPS402 Coordinate business operational plans
Tuition Fee
To obtain information about tuition fees, please access the Course Guide. Additionally, feel free to reach out to us directly or connect with one of our authorized educational agents for assistance.
